Production Time
Advanced notice is the key....
All our fondant decorations are made to order and require 3-4 days to produce plus drying time, which is done once payment clears and order details are confirmed. With this in mind we recommend ordering 3 weeks in advance of planned event to ensure item is delivered in time.
Each piece is carefully handcrafted, which means no two pieces are ever the same; please allow for small variance in size/shape.
The actual item colours may vary slightly from what is displayed on your screen due to monitor settings and lighting when pictures are taken.
Delivery and Packaging
Estimated delivery time, within Australia, is as follows:
Regular Post 5-7 business days
Express Post 2-4 business days (extra charge).
Fondant toppers are fragile, we always take utmost care and package items to keep them safe. However we cannot guarantee what happens once its in the hands of Auspost, this is out of our control, therefore we are not responsible for any damages during transit.
Local Pick up is also available for a small packaging fee.
Ingredients and Allergies
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Fancy Fondant makes every attempt to identify ingredients used. However there is always a risk of contamination as in our kitchen we use products such as milk, eggs, gluten, seafood, peanuts and other nuts, sesame seeds and capsicum. Although we have strict contamination policies; we can not guarantee a total absence of these products. Customers with food allergies must be aware of this risk.
Fancy Fondant Cake Decorations shall not be liable for adverse reactions from items purchased and if consumed.
Although Fancy Fondant makes figurines out of food safe materials they may contain toothpicks and or dry spaghetti and therefore are not intended for consumption.
Fancy Fondant Cake Decorations shall not be liable for any accident, injury and subsequent claims due to items being consumed or the misuse of product.
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Repairs and Storage
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When you receive your order please unwrap it very, very carefully-fondant is fragile.
If a piece does happen to break, it can usually be repaired with a small amount of water or icing.
If your received item seems soft, allow it to air dry for a couple of hours and it will harden up.
Your fondant topper can be stored in a cardboard box/container with a lid, in a cool and dry place at room temperature.
Keep away from moisture and exposure to sunlight and it will last for months.
NO refrigeration/ freezing as this will damage your decoration..
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Fancy Fondant Cake Decorations treat any personal information with the highest level of privacy available. To that end we have developed this policy to give customers information on how we handle personal information.
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What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services.
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To provide our Users with ongoing customer assistance and technical support.
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Wix, our platform host uses cookies for important reasons, such as:
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To provide a great experience for your visitors and customers.
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To identify your registered members (users who registered to your site).
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To monitor and analyse the performance, operation, and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
The typical cookies used are detailed below
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How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at lisa@fancyfondant.com.au
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lisa@fancyfondant.com.au
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